Assistant General Manager

$75,000 - $75,000/Yr

Unclassified - Shawnee, KS

Full-time - Mid Level

Shawnee, KS

About the position

The Assistant General Manager at Q39 BBQ Restaurant is responsible for leading all front-of-house operations, ensuring a high level of guest satisfaction and efficient service. This role involves planning shifts, organizing daily operations, and training staff to meet the restaurant's goals. The position offers opportunities for career development and advancement within a supportive team environment.

Responsibilities

• Ensure FOH team makes all guests feel welcome and are provided with responsive, friendly and courteous service at all times.
• Create schedules and organize shifts.
• Ensure that all food and drinks are consistently served according to Q39 recipes, portioning, and serving standards.
• Create a positive, productive team environment through regular coaching and training initiatives, including daily shift meetings for all FOH departments.
• Continually develop individual staff in all areas of professional and team development.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed following Q39 staffing guidelines.
• Be knowledgeable of restaurant policies regarding personnel.
• Administer prompt, fair and consistent corrective/coaching action for all violations of company policies, rules, and procedures.
• Prompt HR administration for staff for FOH schedules, payroll inputs, hiring, staff assessment, performance appraisals, and termination decisions.
• Understand and consistently implement all policies, procedures, standards, specifications, and guidelines programs throughout the FOH operations.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Fill in where needed to ensure guest service standards and efficient operations.
• Accurately and efficiently conduct daily procedures for facility opening or closing.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

Requirements

• High school diploma or GED
• Leadership experience in a restaurant or hospitality setting
• Mid-level management experience

Benefits

• Competitive pay
• Career development and advancement opportunities
• Work/life balance