Assistant General Manager

$45,000 - $49,000/Yr

Taurus International Ltd - Austin, TX

Full-time - Mid Level

Austin, TX

Personal and Laundry Services

About the position

The Assistant General Manager, also known as the Resort Manager, is a full-time leadership role within the Resort management team. This position is responsible for ensuring smooth and profitable operations by driving revenue and managing costs while maintaining exceptional customer service. The Resort Manager leads the team in creating a culture of Servant Leadership and high-quality guest and pet care, overseeing various operational aspects depending on the resort's size.

Responsibilities

• Understand and communicate the company's mission, values, and objectives.
• Provide direction, leadership, and communication necessary to achieve sales results and operating plan goals.
• Assist the General Manager in creating a plan to drive and achieve resort quantitative objectives.
• Communicate all shift issues, concerns, and needs to the General Manager or Market Leader.
• Execute the operational excellence plan within the resort.
• Strive for the ultimate in resort customer service experiences and impressions.
• Maintain excellent customer service metrics such as NPS and Google Reviews.
• Oversee the recruiting, hiring, and training practices to ensure quality of resort staff.
• Train resort teams to handle service issues and motivate team members on providing the best pet parent experience.
• Adhere to and have knowledge of all company policies and procedures.
• Perform quality checks/reviews of client files and monitor computer systems.
• Assist the General Manager with payroll and employee benefits/incentives.
• Manage team performance through consistent feedback and corrective action.

Requirements

• Bilingual skills preferred.
• Experience in cost management and hospitality management.
• Strong customer service skills with at least 2-4 years of experience.
• Proficiency in Microsoft Office and point of sale software.
• High school diploma or GED required; Bachelor's degree preferred.
• Valid Driver's License and current insurance.

Nice-to-haves

• Veterinary experience.
• Restaurant management or retail management experience.

Benefits

• Paid training
• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule
• Life insurance