Assistant General Manager

$55,000 - $65,000/Yr

Nva - Houston, TX

Full-time - Mid Level

Houston, TX

1,001-5,000 employees

Accommodation

About the position

The Assistant General Manager, also known as the Resort Manager, is a full-time leadership role at PetSuites Spring Rayford in Spring, TX. This position is integral to the Resort management team, responsible for ensuring smooth and profitable operations by driving revenue and managing costs. The Resort Manager maintains high customer service standards and develops strong team members while fostering a culture of Servant Leadership and exceptional guest/pet care.

Responsibilities

• Understand and communicate the company's mission, values, and objectives.
• Provide direction, leadership, and communication necessary to achieve sales results and operating plan goals.
• Assist the General Manager in creating a plan to drive and achieve resort quantitative objectives.
• Communicate all shift issues, concerns, and needs to the General Manager or Market Leader.
• Execute the operational excellence plan within the resort.
• Strive for the ultimate in resort customer service experiences and impressions.
• Maintain excellent customer service metrics such as NPS and Google Reviews.
• Oversee the recruiting, hiring, and training practices to ensure quality of resort staff.
• Train resort teams to successfully handle service issues and intervene when necessary.
• Maintain impeccable standards concerning resort maintenance, cleanliness, and inventory.

Requirements

• Bilingual skills preferred.
• 2-4 years of customer service experience required.
• High school diploma or GED required; Bachelor's degree preferred.
• Proficiency with Microsoft Office Suite and point of sale software.
• Valid Driver's License and current insurance.

Nice-to-haves

• Veterinary management/experience and/or hospitality experience preferred.
• Restaurant management or retail management experience is a bonus.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching