Assistant General Manager

$37,440 - $43,680/Yr

Andy's Frozen Custard - Mansfield, TX

Part-time - Mid Level

Mansfield, TX

Food Services and Drinking Places

About the position

The Assistant General Manager at Andy's Frozen Custard plays a crucial role in supporting the General Manager in overseeing daily operations of the store. This position is responsible for ensuring compliance with company standards across various operational areas, including product preparation, customer service, and financial accountability. The Assistant General Manager also focuses on talent management by selecting, training, and coaching staff to achieve key performance results, all while embodying the company's mission, values, and culture.

Responsibilities

• Support the General Manager in directing daily operations of the store.
• Ensure compliance with company standards in product preparation, customer service, and financial accountability.
• Deliver exceptional customer service by promoting a 'customer comes first' attitude.
• Assist with food ordering, deliveries, and inventory management.
• Drive key performance indicators and overall profitability of the store.
• Lead the store in the absence of the General Manager and communicate effectively with the District Manager.
• Manage staffing levels, recruit, interview, hire, and onboard new crew members.
• Forecast, schedule, and execute the labor model as designed.
• Conduct one-on-one meetings with crew members and manage performance issues as necessary.
• Maintain health and safety regulations and ensure operational efficiency during shifts.

Requirements

• At least 1-2 years of management experience in the food service industry or a related leadership role.
• Must be at least 18 years of age.
• Ability to manage cash according to cash handling and banking policies.
• Effective oral communication and strong interpersonal skills.
• Ability to work 30+ hours per week with open availability, including late nights and weekends.

Nice-to-haves

• Experience with POS systems and cash management.
• Knowledge of food safety and training programs.

Benefits

• Dental insurance
• Flexible spending account
• Paid time off
• 401(k) with 4% matching
• Vision insurance
• Life insurance
• Pet insurance