Assistant General Manager

$67,409 - $82,389/Yr

Kelly's Roast Beef - Boston, MA

Full-time - Mid Level

Boston, MA

Food Services and Drinking Places

About the position

The Assistant General Manager (AGM) position at HMSHost is designed to support branch management in executing complex operations within Quick Service Restaurants (QSR) or Casual Dining establishments. The AGM is responsible for ensuring that the restaurant maintains high operational standards, is clean, well-staffed, and ready for business. This role involves making management decisions based on prescribed policies and procedures, supervising daily activities, and promoting a positive work environment.

Responsibilities

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale.
• Interviews job candidates and makes hiring, termination, advancement, promotion, or any other status change decisions for associates within the unit.
• Promotes HMSHost as an employer of choice within the local community.
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders.
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
• Actively ensures all associates take all mandated rest breaks and meal periods.
• Ensures display areas are appropriately clean, stocked, and visually appealing.
• Ensures all equipment is in good working order.
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times.
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM.
• Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety.
• Places orders for individual units, receives goods, processes invoices.
• Ensures that the company has the most current contact information for all associates working in the restaurant.

Requirements

• Minimum of 6 years food and beverage, cash handling, and customer service experience.
• Minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen.
• Ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Life insurance
• Opportunities for advancement
• Paid holidays
• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• Company paid life insurance
• Tuition reimbursement
• Training and exciting career growth opportunities
• Referral program - refer a friend and earn a bonus