Assistant General Manager

$41,600 - $41,600/Yr

Restore Hyper Wellness - RHWS025 - Morrisville, NC

Full-time - Mid Level

Morrisville, NC

About the position

The Assistant General Manager at Restore Hyper Wellness plays a crucial role in supporting the General Manager in fostering a positive work culture and driving business development. This position involves managing a team, ensuring exceptional customer service, and contributing to the overall operational success of the wellness center. The ideal candidate will have a strong background in health and wellness or retail, with a focus on sales and team leadership.

Responsibilities

• Assist in cultivating a team environment that provides exceptional customer service.
• Lead and influence staff through motivation and leveraging individual strengths.
• Assist in the management of disciplinary actions involving all Restore employees.
• Provide in-the-moment feedback and coaching to your team when necessary.
• Oversee the onboarding and training of all new non-medical employees.
• Ensure all opening and closing procedures are followed, stepping in to complete as needed.
• Maintain a safe, clean and secure environment for all guests and employees.
• Continuously improve operational execution through attention to detail and adherence to Restore operating standards.
• Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
• Serve as an expert on Restore products and services.
• Work collaboratively with the General Manager, Lead Nurse, and Regional Manager to improve the store's overall effectiveness and efficiency.
• Proactively identify and address difficult situations, manage conflict confidently and escalate issues appropriately.
• Make timely and effective decisions regarding customer service issues.
• Support the General Manager to ensure all company-wide initiatives are executed in your store.
• Check-in with Restore members regularly to ensure they're achieving their health and wellness goals.
• Deliver individual sales goals and motivate your team to reach their targets.
• Manage declined auto-pays and follow up on expiring credit cards.
• Assist the General Manager with store marketing and community outreach.
• Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facility maintenance as set by the General and Regional Manager.
• Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement.

Requirements

• Bachelor's degree or higher.
• 1-3 years of management experience.
• Proven track record in B2B sales.
• Strong verbal and written communication skills.
• Ability to deliver action plans based on key metrics.
• Passion for fitness, health, and wellness.

Nice-to-haves

• Experience in the health and wellness industry.
• Background in retail management.

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Wellness resources