Assistant General Manager

$32,760 - $32,760/Yr

Jiffy Lube - Olive Branch, MS

Full-time - Mid Level

Olive Branch, MS

251-500 employees

Repair and Maintenance

About the position

The Assistant General Manager (AGM) plays a crucial role in the management team of a Jiffy Lube service center, focusing on driving sales success and delivering exceptional customer experiences. This position offers a rewarding career path with opportunities for growth and development, supported by comprehensive training programs and a vibrant workplace environment.

Responsibilities

• Work directly with the General Manager (GM) to ensure consistent revenue growth through guest count and lead measure performance.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• Develop teammates by leveraging the internal training program and providing ongoing guidance, coaching, and direction.
• Ensure quality control measures and processes are followed consistently.
• Carry out duties such as inventory management, cash handling, and addressing guest issues.
• Assist the GM with budgeting, sales forecasts, and financial performance.
• Provide clear and detailed direction to the team consistently.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence (GTE).
• Guide and mentor automotive technicians and Customer Service Associates (CSAs).
• Perform opening and closing duties when the GM is off.
• Build and maintain an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings to set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Adhere to all rules and regulations to maintain a safe and productive work environment.
• Assist guests with their questions and needs in-person, electronically, or via telephone.

Requirements

• 1-3 years of retail management experience; professional automotive experience is not required.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups.
• Sound business sense and understanding of the retail industry.
• Ability to analyze, comprehend, and recommend financial objectives to increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Ability to thrive in a fast-paced, flexible, high-performance retail environment.
• 'Guest First' mindset.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Ability to stand on hard surfaces and work in varying temperatures and noise levels.
• Ability to lift and move work-related items up to 50 pounds.
• Must be at least 18 years of age.
• Legally authorized to work in the U.S. without company sponsorship.

Benefits

• 401(k)
• Employee discount
• Health insurance
• Paid vacation days
• Incentive bonus pay for performance
• Training certifications
• Access to earnings through DailyPay