Assistant General Manager

Unclassified - Hoover, AL

Full-time - Mid Level

Hoover, AL

About the position

The Assistant General Manager at HOOVER CLUB 24 LLC plays a crucial role in supporting the General Manager in leading the gym's operations and ensuring a superior customer experience. This position is responsible for overseeing daily operations, driving membership sales, and managing staff development while contributing to the gym's financial sustainability and overall success. The AGM will also be accountable for achieving key performance indicators (KPIs) and will have the opportunity to earn monthly bonuses based on performance.

Responsibilities

• Support the General Manager in leading the team and overseeing gym operations.
• Ensure a superior customer experience and maintain a welcoming atmosphere for all members and guests.
• Drive membership sales and manage overall sales numbers at the location.
• Collaborate with the General Manager and Regional Manager to address issues involving employees and members.
• Promote CLUB4 Fitness within local communities and establish partnerships to enhance business relationships.
• Monitor compliance with policies, procedures, and organizational standards.
• Manage employee payroll and scheduling to ensure adequate staffing at all times.
• Maintain cleanliness and readiness of the facility for inspections.
• Provide support and development opportunities for staff to grow within the company.

Requirements

• High school diploma or GED required; a 2- or 4-year degree or four years of supervisory experience preferred.
• Some supervisory or leadership experience in a high-level customer service industry preferred.
• Strong sales background and experience in customer service, preferably in the fitness industry.
• Proficient in Microsoft Office Suite and basic computer skills.
• Excellent organizational, leadership, and communication skills.
• CPR/AED certification required.
• Ability to manage multiple priorities in a fast-paced environment.

Nice-to-haves

• Experience in the fitness industry.
• Additional certifications related to fitness or management.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off