Assistant General Manager

$85,000 - $90,000/Yr

Fasano Fifth Avenue Club - New York, NY

Full-time - Entry Level

New York, NY

About the position

The Assistant General Manager (AGM) plays a crucial role in supporting the General Manager in the daily operations of the hotel. This position focuses on ensuring exceptional guest experiences, maintaining high service standards, and collaborating with various departments to achieve the hotel's strategic goals.

Responsibilities

• Assist the General Manager in the daily management of hotel operations.
• Oversee front desk, housekeeping, food and beverage, and maintenance departments to ensure efficient workflow and service quality.
• Address guest inquiries and resolve issues promptly to maintain high satisfaction levels.
• Monitor guest feedback and implement improvements based on reviews and surveys.
• Assist in recruiting, training, and evaluating hotel staff.
• Foster a positive work environment, encouraging teamwork and staff development.
• Help prepare budgets, forecasts, and financial reports.
• Monitor expenses and assist in identifying areas for cost reduction.
• Ensure the hotel adheres to health, safety, and quality standards.
• Assist in implementing policies and procedures that enhance operational efficiency.
• Prepare regular reports on operational performance for the General Manager.
• Analyze data to identify trends and areas for improvement.

Requirements

• Bachelor's degree in hospitality management, Business Administration, or related field.
• Previous experience in hotel management, front desk or a similar role preferred.
• Strong leadership, communication, and interpersonal skills.
• Proficient in hotel management software and Microsoft Office Suite.
• Excellent problem-solving abilities and attention to detail.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k
• Commuter Benefits
• Dining Discounts