Assistant General Manager

Monarch&Co International - Dallas, TX

Full-time - Mid Level

Dallas, TX

Personal and Laundry Services

About the position

The Assistant General Manager at Maple Hospitality Group plays a crucial role in ensuring exceptional customer service and operational excellence in a high-volume, upscale restaurant environment. This position involves supporting the General Manager in various tasks, managing floor managers, and maintaining high standards of food quality and customer satisfaction. The Assistant General Manager is also responsible for fostering a positive work environment and ensuring compliance with health and safety regulations.

Responsibilities

• Resolve any customer or employee complaint
• Assist GM in accomplishing company goals by accepting GM to assigned tasks and exploring opportunities to add value to the position
• Manage and develop Floor Managers
• Participate in weekly Manager and Executive meetings
• Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
• Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures
• Adjust the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
• Keep up to date on the competition and grow industry knowledge by tracking emerging trends in the restaurant industry
• Assist GM in overseeing the managers in their control of purchase and inventory
• Recruit exceptional staff members and ensure they're properly trained to execute their job duties above expectations
• Assist GM to review and monitor expenditures to ensure that they conform to budget limitations.

Requirements

• 5 years of managerial experience in a high volume, upscale restaurant/hospitality establishment
• Warm, hospitable personality who is guest focused
• Experience with P&L and COGS and history of interaction with accounting personnel
• Collaboration with Finance department to set and maintain proper financial goals
• Excellent leadership skills in staffing, managing, and leading FOH staff members and Managers
• Ability to think on your feet and make important decisions with minimal supervision
• Effective communication skills to relay information to staff and the GM
• Polished professional appearance
• Ability to maintain composure and stay organized in a fast-paced, high-volume working environment
• Adaptive and flexible to changing software technologies and operations processes