Assistant General Manager

$31,720 - $31,720/Yr

Jiffy Lube - Savannah, GA

Full-time - Mid Level

Savannah, GA

251-500 employees

Repair and Maintenance

About the position

The Assistant General Manager (AGM) plays a crucial role in the management team of a Jiffy Lube service center, focusing on driving sales success and delivering exceptional customer experiences. This position offers a competitive starting pay of $15.25 per hour, with opportunities for performance-based bonuses. The AGM will work closely with the General Manager to ensure operational excellence, team engagement, and adherence to quality control measures, while also fostering a positive work environment and supporting the development of team members.

Responsibilities

• Work directly with the General Manager to ensure consistent revenue growth.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• Develop teammates by leveraging the internal training program and providing ongoing guidance.
• Ensure quality control measures and processes are followed consistently.
• Assist the General Manager with budgeting, sales forecasts, and financial performance.
• Provide clear and detailed direction to the team consistently.
• Ensure the service center is clean, safe, and presentable.
• Provide guidance and mentoring to automotive technicians and customer service associates.
• Perform opening and closing duties when the General Manager is off.
• Lead daily team huddles and store meetings to set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Assist guests with their questions and needs.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups.
• Sound business sense and understanding of the retail industry.
• Ability to analyze and recommend financial objectives to increase sales.
• Demonstrate a positive, helpful attitude and professional conduct.
• Ability to thrive in a fast-paced, flexible retail environment.
• 'Guest First' mindset.
• Ability to read and interpret safety rules and procedure manuals.
• Must be able to stand on hard surfaces and lift up to 50 pounds.

Nice-to-haves

• Professional automotive experience is not required but is a plus.

Benefits

• 401(k)
• Employee discount
• Health insurance
• Paid vacation days
• Training certifications
• Incentive bonus pay for performance
• Access to earnings through DailyPay