Assistant General Manager

$80,000 - $85,000/Yr

Hhm Hotels - Denver, CO

Full-time - Mid Level

Denver, CO

Accommodation

About the position

The Assistant General Manager at Holiday Inn Denver East is responsible for supervising and managing hotel departments, ensuring optimal hotel operations, and providing excellent service to guests. This role involves overseeing staff performance, assisting in budget management, and enhancing guest satisfaction while adhering to brand standards.

Responsibilities

• Supervise and manage hotel departments and oversee hotel operations as directed.
• Interview, select, train, schedule, coach and support associates to ensure performance aligns with brand standards.
• Oversee hotel departments to ensure optimal service and hospitality for guests.
• Assist the GM in preparing forecasts and reports, and in developing and monitoring the budget.
• Monitor guest satisfaction scores and work towards improving them.
• Resolve customer complaints and anticipate potential operational issues.
• Oversee property accounting functions including accounts payable and receivable, and petty cash.
• Coordinate with corporate accounting for payroll functions.
• Ensure internal audit standards are met.
• Interact with sales staff to discuss and implement sales strategies.
• Monitor and maintain front office systems and equipment for optimum performance.
• Serve on the hotel's safety committee.
• Create action plans to address guest service deficiencies.
• Follow sustainability guidelines related to HHM's EarthView program.
• Practice safe work habits and follow MSDS and OSHA standards.

Requirements

• Associate or Bachelor's degree preferred.
• Intermediate knowledge of overall hotel operations.