Assistant General Manager

Unclassified - Odessa, TX

Part-time - Mid Level

Odessa, TX

1-10 employees

About the position

The Assistant General Manager (AGM) at Atria Senior Living is responsible for overseeing the daily operations of the community, ensuring high-quality service and hospitality for residents. This role involves managing dining and housekeeping teams, maintaining budgets, and providing exceptional customer service to enhance the living experience of residents. The AGM plays a crucial role in fostering a supportive environment for both staff and residents, promoting a culture of excellence and satisfaction.

Responsibilities

• Ensure a well-maintained community with excellent service to residents.
• Direct the dining room and housekeeping teams to create memorable mealtimes.
• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Provide timely feedback and consistent performance management to the team.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules according to resident census and budgets, controlling overtime.
• Provide high levels of customer service and create a restaurant-style dining atmosphere.
• Work closely with the Executive Chef and General Manager/Executive Director to ensure resident satisfaction with food and services.
• Review daily menu with residents and staff, coordinating room service delivery where applicable.
• Support building inspections and quality checks of housekeeping, kitchen, and dining room services.
• Train team on company standards for cleanliness, sanitation, and service.
• Visually confirm that all tables are set according to company standards.
• Solve issues before they escalate into complaints.
• Assist the General Manager/Executive Director with all aspects of community operations.
• Act as 'Manager on Duty' when the General Manager/Executive Director is not on site.

Requirements

• High School Diploma or GED required.
• Two (2) years of prior work experience in front-of-house supervision and leadership.
• Experience in managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Basic computer skills in Microsoft Word, Excel, and Outlook.
• Valid driver's license and compliance with the Company's Motor Vehicle Policy standards.

Nice-to-haves

• Two (2) year Associate's Degree preferred.
• Ability to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Ability to clean apartments and dining room as needed.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Life insurance