Assistant General Manager

Homewood Suites - Worcester, MA

Full-time - Mid Level

Worcester, MA

Accommodation

About the position

The Assistant General Manager will oversee the daily operations of the hotel, focusing on enhancing guest and associate relations, financial performance, and quality assurance. This role requires a hands-on leadership style to train and motivate team members, ensuring a top-tier guest experience while managing operational processes effectively.

Responsibilities

• Practice a hands-on and engaging leadership style, training and leading team members to deliver a top-class guest experience.
• Determine processes that identify and resolve problems and improve the guest experience.
• Perform administrative duties that comply with all accounting procedures and SOP's, including the timely and accurate completion of payroll.
• Participate in interviewing, hiring, coaching, and counseling associates.
• Participate in associate orientation and coordinate the position onboarding process.
• Monitor staff to ensure adherence to established policies and procedures; delegate duties; conduct property inspections; and engage in effective communication with field office support staff and property owners.
• Achieve budgeted revenue and profit goals while balancing cost containment with guest and employee satisfaction.
• Communicate clearly in written and verbal forms with the ability to present concepts and ideas to management, peers, and associates.
• Lead by example to build morale and teamwork engagement.
• Communicate goals and objectives and inspire associates to achieve those goals.
• Perform other duties as assigned.

Requirements

• Must be able to effectively handle employee relations issues and resolve guest complaints.
• Must possess strong attention to detail.
• Must be able to handle difficult guest or employee situations in a tactful manner.
• One to three years related experience and/or training, or equivalent combination of education and experience.
• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
• Must be flexible in hours and days worked, with availability on holidays and weekends.
• Must have strong organizational and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors, and guests.
• English verbal and written communication skills.
• Must be Serve Safe certified within 60 days of employment.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Vision insurance