Assistant General Manager

JLL - Chicago, IL

Full-time - Mid Level

Chicago, IL

Real Estate

About the position

The Assistant General Manager (AGM) plays a crucial role in supporting the General Manager (GM) in managing specific assets and ensuring client and tenant satisfaction. The AGM collaborates closely with the GM to achieve financial results and operational objectives, while also overseeing property teams and representing JLL in the local business community. This position requires on-site presence and involves a mix of administrative, financial, operational, and tenant/client service responsibilities.

Responsibilities

• Maintain knowledge of lease agreements and ensure compliance from an accounting and operations perspective.
• Review and approve purchases of supplies and equipment.
• Prepare annual submissions for JLL Property Awards Program and industry awards.
• Ensure compliance with the development, revision, and implementation of property manuals and systems.
• Assist with the preparation and review of annual jurisdictional forms and filings.
• Work with Client Accounting Services (CAS) on accounting processes and participate in on-site bookkeeping functions.
• Prepare and review financial documents related to building operations.
• Assist with the preparation of the annual budget documentation.
• Report any variances, concerns, and projections to the GM.
• Implement the asset management plan.
• Inspect property and equipment and recommend projects for enhancing property value.
• Assign employees to duties according to guidelines.
• Arrange for property maintenance, alterations, and upkeep.
• Ensure high-quality and cost-effective services through competitive bidding and contract management.
• Maintain emergency evacuation procedures and life safety systems.
• Assist with compliance programs and policies.
• Serve as the primary/secondary contact for tenant service requests.
• Meet with tenant representatives regularly and communicate with the property team.
• Conduct periodic inventory of building contents and property conditions.
• Inspect properties to ensure compliance with standards and procedures.
• Manage the tenant move-in/move-out process.
• Employ or contract on-site management and engineering personnel.
• Manage the development of the Quality Tenant Service program.
• Supervise employees in accordance with company policies and applicable laws.
• Perform any other duties or tasks assigned.

Requirements

• Bachelor's degree
• Minimum of seven (7) years of commercial real estate or property management experience
• Minimum of three (3) to four (4) years of experience managing a team of three (3) or more people
• Strong communication skills, both written and verbal
• Organizational skills
• Proficiency in Microsoft Office
• Real Estate License required within six (6) months of starting position
• Ability to read, analyze, and interpret legal documents, business periodicals, professional journals, technical procedures, or government regulations
• Ability to effectively present information and respond to questions from various stakeholders
• Ability to perform calculations related to discounts, interest, commission, prorations, percentages, rent, and financial statements
• Possesses financial and accounting acumen
• Strong problem-solving skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Capability to work with limited standardization and interpret instructions effectively
• Strategic thinking and implementation orientation
• Familiarity with various budget applications
• Ability to travel within the local region
• Self-starting and multitasking capabilities
• Client-focused approach

Nice-to-haves

• LEED AP/Accreditation is preferred.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays