Victra - Mount Vernon, OH
posted 16 days ago
About the position
Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you'll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you'll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You'll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions-and help them to choose our wireless products and services. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today! We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration.
Responsibilities
- Leading your team by resolving customer issues and assisting with customer transactions.
- Taking direction from store leader on day-to-day operations.
- Setting and sharing daily/weekly/monthly goals with sales teams.
- Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
- Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
- Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
- Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
- Leading store merchandising and planogram compliance in accordance with company expectations.
- Completing store opening and closing activities.
- Collective responsibility on attaining store targets daily/weekly/monthly.
Requirements
- Background in customer service within the retail, restaurant, or wireless industry preferred.
- 1-2 years of experience in a Customer Service or leadership role.
- Management experience in a commissions-based sales environment.
- Proven track record of achieving challenging team and individual sales goals.
- Balanced multiple opposing priorities in a multifaceted environment.
- Set goals, evaluated performance, and developed a high performing team.
- Basic interview skills and enhanced staffing knowledge.
- High school diploma or GED.
- One or more years of customer service, preferably in a retail or sales environment.
- Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
- At least 18 years of age.
- Legally authorized to work in the United States.
Benefits
- Paid Training
- Premium Health, Dental, and Vision Insurance
- Paid Maternity Leave
- 401K Match
- Tuition Reimbursement
- 50% off Verizon Service
- VNation Disaster Relief
- Referral Bonus
- Diversity, Equity, & Inclusion Employee Resource Groups
- Frequent Contests
- Career Advancement Opportunities
