Assistant General Manager

$58,700 - $60,000/Yr

Associa - Highlands Ranch, CO

Full-time - Mid Level

Highlands Ranch, CO

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Assistant General Manager at Associa plays a crucial role in supporting the General Manager in managing a large-scale resort community. This position focuses on enhancing resident satisfaction and community management initiatives, overseeing various departments, and ensuring effective communication between residents, vendors, and management. The role requires a proactive approach to customer service and community engagement, along with strong organizational and supervisory skills.

Responsibilities

• Assist the General Manager in fulfilling the obligations of the management contract.
• Oversee and support various departments within the Community Association including Facilities Maintenance, Custodial, Landscaping, and Concierge/Lifestyle.
• Field and respond promptly to homeowner inquiries via phone, e-mail, work order, letter, and/or in person.
• Interact with vendors and assist with addressing emergency requests as necessary.
• Prepare agendas, update management reports, and compile documents for Board meeting packages.
• Prepare newsletters, flyers, and other documents to inform homeowners of maintenance services or projects.
• Assist in preparing annual disclosure packages and arrange bulk mailing within set time frames.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Maintain property files and order office supplies.
• Assist General Manager with processing new homeowner welcome packets and issuing access keys.
• Oversee Gatehouse staff and manage staffing for the gatehouse during employee absences.

Requirements

• Minimum 5 years' experience with Management and/or Supervisory responsibility.
• CMCA certification required, with other industry certifications preferred.
• Knowledge of budget and finance, and ability to interpret Homeowner Association CC&Rs, bylaws, and contracts.
• Ability to apply principles of recreation, administration, and management.
• Knowledge of building and grounds maintenance requirements and community association development.
• Strong communication skills in English, both orally and in writing.
• Proficient in Microsoft Office (Word, Excel, Outlook) and ability to learn new software programs.

Nice-to-haves

• Experience in property management or community association management.
• Familiarity with customer service best practices in a community setting.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance