Assistant General Manager

Homewood Suites - Newport, KY

Full-time - Mid Level

Newport, KY

Accommodation

About the position

The Assistant General Manager at Homewood Suites Newport is responsible for supporting the Hotel General Manager in overseeing daily operations, ensuring exceptional guest service, and managing hotel staff. This role requires strong leadership skills and a commitment to maintaining the hotel's budget and quality standards while providing a 5-star experience for guests.

Responsibilities

• Assist the Hotel General Manager in the day-to-day operation of the hotel in maintaining all standards of guest service.
• Analyze the performance of each department, report any problem areas, and make recommendations to improve the profitability of hotel operations.
• Facilitate management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention.
• Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable.
• Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed.
• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success.
• Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them.
• Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services.
• Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities.
• Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep.

Requirements

• High school diploma or equivalent GED.
• A degree in hospitality or a related field of study preferred.
• Previous experience as a hotel manager, assistant manager, or hotel department manager required.
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
• Proven customer service experience as a manager; strong guest-focused mentality.
• Applicants must be able to work weekends & holidays.

Nice-to-haves

• Experience in a leadership role within the hospitality industry.
• Strong analytical skills to assess hotel performance and make data-driven decisions.

Benefits

• Wellness program
• Paid jury duty
• Paid holidays
• Health insurance
• On-site gym
• Dental insurance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Benefits from day one
• Bereavement leave
• Life insurance
• Referral program