Assistant General Manager

$52,000 - $52,000/Yr

Sky Zone - Mission Viejo, CA

Full-time - Entry Level

Mission Viejo, CA

Amusement, Gambling, and Recreation Industries

About the position

The Assistant General Manager (AGM) at Sky Zone in Mission Viejo, CA is a developmental role aimed at preparing individuals for future General Manager positions. The AGM will oversee park operations, focusing on people and revenue management while fostering a positive park culture and ensuring a memorable guest experience. This role requires a hands-on approach to leadership and a commitment to mastering all aspects of park management.

Responsibilities

• Assist the General Manager in overseeing park operations and staff management.
• Lead by example, demonstrating ethics and integrity in all actions.
• Act as the Leader on Duty, providing guidance to Supervisors and Team Members.
• Become an expert in park operations, safety, and guest experience.
• Support the GM in talent selection, interviewing, and onboarding new Team Members.
• Train and develop Team Members in sales, safety, and compliance.
• Manage Team Member performance and employee relations with GM and HR support.
• Coordinate scheduling of the team based on park needs and events.
• Create a positive park culture by recognizing team successes.
• Engage with customers to provide memorable experiences and manage feedback.
• Drive sales results and motivate the sales team.
• Assist in organizing Member VIP events and managing the Member community.
• Share ideas to increase park profitability and educate the team on KPIs.
• Assist with party sales and event coordination, ensuring a positive experience for guests.
• Communicate effectively with facilities and maintenance teams to ensure park safety and cleanliness.
• Help manage inventory and oversee safety processes.

Requirements

• High school diploma or GED required.
• Minimum of 1 year of supervisory or management experience.
• At least 2 years of experience in a high-volume customer service field such as recreation, fitness, retail, or hospitality.
• Basic proficiency in technology including MS Office Suite and POS systems.
• Availability to work nights, weekends, and holidays as needed.
• Reliable, coachable, self-motivated, and organized.

Nice-to-haves

• Experience in a high customer volume industry like retail, restaurants, or entertainment.

Benefits

• Competitive hourly wage starting at $25 per hour.
• Opportunities for career growth and development within the company.