Assistant General Manager

$60,000 - $60,000/Yr

InterContinental Hotels Group - Annapolis, MD

Full-time - Mid Level

Annapolis, MD

Accommodation

About the position

The Assistant General Manager at Crowne Plaza Annapolis is responsible for the overall operation of the hotel, acting as the Manager on Duty (MOD) in the absence of the General Manager. This role involves ensuring budget attainment across all departments, monitoring compliance with labor standards, and participating in revenue management decisions. The Assistant General Manager also plays a key role in staff communication, guest satisfaction, and maintaining hotel standards.

Responsibilities

• Co-responsible for the overall operation of the hotel.
• Acts as MOD in the absence of the hotel General Manager.
• Ensures the attainment of budget for all departments of the hotel.
• Assists in monitoring compliance with labor standards and staffing guidelines by all departments.
• Participates in revenue management decisions of the hotel.
• Conducts audits on a quarterly basis of departmental procedures and results.
• Monitors Daily Rooms Inventory Control and merchandising procedures.
• Conducts rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment.
• Promotes guest satisfaction to obtain repeat business.
• Evaluates guest complaints and ensures corrective action is taken by department heads.
• Promotes and maintains a positive image for the hotel through community involvement.
• Ensures adequate staffing levels are maintained, adhering to labor budget and approved staffing guidelines.
• Covers line level shifts/duties as required by business levels of the hotel.
• Participates in annual performance evaluations on all department heads.
• Ensures compliance with all Federal and State laws regarding personnel practices.
• Attends and completes brand required advanced management training as directed by the General Manager.

Requirements

• Bachelor's degree preferred in Hospitality Management or related field.
• 3 years of hotel management experience.
• Strong leadership and communication skills.
• Knowledge of accounting and budgeting.
• Familiarity with hotel departmental procedures and operations.
• Ability to develop, implement, and monitor multiple projects.

Nice-to-haves

• Experience in Food & Beverage management (2 years preferred).
• Experience in Housekeeping management (2 years preferred).
• Familiarity with PMS Systems (1 year preferred).

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount