Assistant General Manager

Trulieve - Mesa, AZ

Full-time - Mid Level

Onsite - Mesa, AZ

Health and Personal Care Retailers

About the position

The Assistant General Manager at Trulieve is responsible for delivering exceptional customer service and overseeing the daily operations of the store. This role involves supporting the General Manager in implementing strategies to enhance service standards and achieve positive sales results, while ensuring compliance with company policies and regulatory requirements. The Assistant General Manager will lead and coach the showroom and reception teams, handle patient issues, and maintain a high-quality customer experience in a fast-paced retail environment.

Responsibilities

• Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results.
• Responsible for department scheduling based on business needs.
• Maintain an ultimate customer experience environment by leading and coaching teams to company service standards.
• Oversee the daily operations of the store to ensure regulatory compliance and Trulieve's policies and procedures.
• Partner with the General Manager to provide coaching, training and development to the showroom team that is focused on company/service standards and accountability to meeting team specific objectives.
• Monitor Dispensary Associate interactions with customers, ensuring proper verbiage is being used.
• Handle and resolve patient issues and escalations.
• Monitor queues in Waitly to ensure timely processing and identify opportunities by communicating with the team on issues, concerns, and updates.
• Maintain knowledge of loss prevention policies and procedures.
• Maintain strictest confidentiality in compliance with HIPAA guidelines.
• Maintain good working relationships with other store operating areas as needed.
• Perform any other tasks that have been assigned by management.

Requirements

• Minimum of an associate degree is preferred.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior cash handling experience is required.
• Management experience, preferably in retail and/or customer service area is a plus.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff.
• Ability to uphold a strict level of confidentiality and discretion.
• Highly motivated, confident, high-energy; flexible and adaptable to changing priorities.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Strong attention to detail; time-management, prioritization, and organizational skills.
• Ability to train, develop and evaluate a patient consultant team.
• Excellent people skills and effective communication in both verbal and written form.
• Computer literacy is required.
• Possess the mental and physical capacities necessary to perform the job duties.
• Valid driver's license and a clear driving record.

Nice-to-haves

• Experience in the cannabis industry is a plus.
• Bilingual skills may be beneficial.

Benefits

• Paid time off
• Comprehensive benefits package