Assistant General Manager

$33,280 - $49,920/Yr

Signet Jewelers-Jared Vault - Woodstock, GA

Full-time - Mid Level

Woodstock, GA

About the position

The Assistant General Manager plays a vital role in supporting the General Manager in overseeing daily operations within a retail environment. This position focuses on ensuring exceptional customer experiences, maintaining high standards of integrity, and achieving store sales projections. The ideal candidate should possess a passion for customer service management and demonstrate an entrepreneurial spirit.

Responsibilities

• Assumes the duties and responsibilities of the General Manager in his/her absence.
• Contributes to an environment of total customer satisfaction by making the customer's needs the first priority.
• Exerts maximum effort to achieve store sales projections.
• Assists in maintaining daily focus among all associates on standards achievement.
• Assists in enforcing all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
• Assists the General Manager in sales training, store meetings, and role plays as directed by the General Manager.
• Assists the General Manager in the recruiting and selection of personnel. Interviews and screens as necessary.
• Understands and enforces all store policies and practices. Protects the Company's interests at all times.
• Learns all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, warranties and services.
• Acts in a manner to earn the respect of others. Maintains a neat, professional appearance.
• Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.
• Consistently monitors the flow of customers at each counter and identifies when to shift personnel from one department to another to provide superior customer service.
• Investigates and handles customer complaints quickly, efficiently, and courteously.
• Assists in implementing and administering merchandise and advertising programs, merchandise displays in showcases and inventories as directed.
• Monitors the saleability of merchandise by spot checking cases and displays for proper tickets that are clean and legible.
• Develops a full understanding of all sales, credit, administrative and security policies, procedures and duties.
• Assists General Manager in the supervision of sales, office and inventory personnel. Recommends promotions when appropriate.
• Develops technical knowledge of repairs and custom design services. Estimates cost on watch and jewelry repairs. Executes minor repairs as needed.
• Assists in monitoring the inventory control function, as directed by the General Manager.
• Assists in store maintenance, both inside and outside, by delegating or performing these duties.
• Performs other duties as assigned.
• Adheres to all established security and loss prevention policies.

Requirements

• Ability to achieve outstanding sales performance.
• Professional approach and image.
• Positive, enthusiastic attitude.
• Tactful, friendly in dealing with others; team spirited work style.
• Ability to plan, organize and supervise the work of others.
• Ability to accept responsibility, make decisions, and delegate when appropriate.
• Excellent interpersonal communication skills.
• Excellent floor awareness to provide superior customer service.
• Willingness to work under immediate supervision.
• Ability to understand and follow written and verbal directions.
• Ability to persuade and influence others.
• Ability to be of service to others.
• Excellent product knowledge.
• Willingness to exert time and effort necessary to attain goals.
• Reliable and dependable.

Nice-to-haves

• Experience in social media marketing.

Benefits

• 401(k) matching
• Flexible schedule