Assistant General Manager

$43,680 - $45,760/Yr

Miguel's Jr - Orange, CA

Full-time - Mid Level

Orange, CA

Food Services and Drinking Places

About the position

The Assistant General Manager (AGM) at Miguel's Jr. is responsible for overseeing both front and back of house operations at a single location, working closely with the General Manager. This role is pivotal in ensuring excellent guest service, team performance, and operational efficiency. The AGM is expected to lead by example, manage staff, and maintain a positive work environment while also handling financial and operational metrics.

Responsibilities

• Drive combined team performance in BOH and FOH towards daily excellence in execution and great guest service.
• Create a positive spirit of pride and fellowship across the team to promote sales and retention of top talent.
• Promote guest service proactively and represent the company on guest recovery regarding restaurant-level issues/complaints.
• Work with the GM to actively solicit, interview, and select top talent to fulfill current and future needs.
• Understand and help manage the financial and operational performance of the business to meet and exceed its goals/metrics.
• Lead by example through formal performance management, coaching, and positive role modeling of service and company policies.
• Maintain a safe, secure, and healthy environment by establishing and enforcing sanitation standards and procedures.
• Communicate daily with the GM to ensure all tasks and issues are handled efficiently and properly.
• Complete other duties as assigned by GM.

Requirements

• At least 2 years of experience in a supervisory/management role in the QSR industry with P&L responsibilities.
• Proven ability to lead, manage, and motivate a team.
• Proficiency in oral and written communication, especially with predominantly English-speaking guests and team members.
• Intermediate computer skills including MS Office (Excel, Word, Outlook).
• High School Diploma or Equivalent.

Nice-to-haves

• Experience in a fast-paced restaurant environment.
• ServSafe Certification (to be obtained within 90 days of hire).

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance