Assistant General Manager

Kroger Health & Wellness - Cleveland, TN

Full-time - Mid Level

Cleveland, TN

About the position

The position involves collaborating with the general manager to provide leadership and coaching to associates in the Central Fill and Postal Prescription Services (PPS) departments. The role focuses on achieving business results through effective operational management in a multi-shift pharmacy facility, ensuring the accurate and timely completion of the prescription fill process while upholding the company's core values.

Responsibilities

• Model leadership and provide coaching to Central Fill and PPS associates.
• Assist the general manager in all operational activities for the multi-shift pharmacy facility.
• Plan, organize, manage, and direct daily production operations to complete the prescription fill process accurately and safely.
• Ensure timely distribution of prescriptions to retail units.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Manage human resources issues for the Central Fill/PPS business.
• Oversee the Central Fill and PPS workforce to achieve business objectives.
• Manage direct reports and assist associates in accomplishing strategic plan goals.
• Provide input to establish financial goals and manage operations to meet or exceed them.
• Ensure safety, quality, and regulatory standards are maintained daily.
• Direct and coach supervisors regarding daily operations.
• Assist in the professional development of supervisors.
• Facilitate and ensure execution of the performance feedback process for hourly operations associates.
• Coordinate operations scheduling.
• Communicate and resolve safety, quality, delivery, costs, and morale issues.
• Supervise and coach direct reports in their duties; complete performance reviews and provide feedback.
• Support the GM with ongoing issues such as maintenance improvements, project implementation, staffing requirements, and training.
• Effectively communicate business objectives to Central Fill and PPS associates.
• Serve in a leadership role on the Quality Management Committee and Accuracy Committee.
• Participate in Quality Management Committee team functions up to 10 percent of the time.

Requirements

• Must be 18 years of age or older.
• High School Diploma or GED required.
• Project management experience is necessary.
• Strong communication skills are essential.
• Proficient in Microsoft Office Suite.
• Working knowledge of budgets and financials is required.
• Excellent verbal and written communication skills are necessary.
• Team player with demonstrated leadership skills.

Nice-to-haves

• Bachelor's Degree preferred.
• Knowledge of pharmacy systems is a plus.
• Pharmacy experience is desired.