Assistant General Manager

$40,102 - $51,688/Yr

Verizon Communications - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

Telecommunications

About the position

As an Assistant General Manager at Victra, you will lead a retail store team to drive sales, enhance customer experiences, and develop sales specialists. Your role involves setting sales targets, managing store operations, and ensuring compliance with company standards while fostering a competitive and fun atmosphere for your team.

Responsibilities

• Encourage and lead a sales team to create outstanding customer experiences.
• Develop sales specialists and drive sales targets.
• Handle daily operational tasks and lead the team in the General Manager's absence.
• Resolve customer issues and assist with transactions.
• Set and share daily/weekly/monthly goals with sales teams.
• Provide training and mentoring to enhance customer experience.
• Identify selling skill gaps and implement development plans.
• Analyze staffing needs and report financial and sales data.
• Monitor inventory and maintain store cleanliness.
• Lead store merchandising and planogram compliance.
• Complete store opening and closing activities.

Requirements

• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple priorities in a multifaceted environment.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• Willingness to work evenings, weekends, and holidays.

Nice-to-haves

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• Experience in a retail or sales environment.

Benefits

• 401(k) matching
• Dental insurance
• Paid parental leave
• Paid training
• Referral program
• Opportunities for advancement
• Paid maternity leave
• Tuition reimbursement
• 50% off Verizon Service