Assistant General Manager

$40,102 - $51,688/Yr

Verizon Communications - Los Angeles, CA

posted 21 days ago

Full-time - Entry Level
Los Angeles, CA
Telecommunications

About the position

As an Assistant General Manager at Victra, you will lead a retail store team to drive sales, enhance customer experiences, and develop sales specialists. Your role involves setting sales targets, managing store operations, and ensuring compliance with company standards while fostering a competitive and fun atmosphere for your team.

Responsibilities

  • Encourage and lead a sales team to create outstanding customer experiences.
  • Develop sales specialists and drive sales targets.
  • Handle daily operational tasks and lead the team in the General Manager's absence.
  • Resolve customer issues and assist with transactions.
  • Set and share daily/weekly/monthly goals with sales teams.
  • Provide training and mentoring to enhance customer experience.
  • Identify selling skill gaps and implement development plans.
  • Analyze staffing needs and report financial and sales data.
  • Monitor inventory and maintain store cleanliness.
  • Lead store merchandising and planogram compliance.
  • Complete store opening and closing activities.

Requirements

  • 1-2 years of experience in a Customer Service or leadership role.
  • Management experience in a commissions-based sales environment.
  • Proven track record of achieving challenging team and individual sales goals.
  • Ability to balance multiple priorities in a multifaceted environment.
  • Basic interview skills and enhanced staffing knowledge.
  • High school diploma or GED.
  • Willingness to work evenings, weekends, and holidays.

Nice-to-haves

  • Background in customer service within the retail, restaurant, or wireless industry preferred.
  • Experience in a retail or sales environment.

Benefits

  • 401(k) matching
  • Dental insurance
  • Paid parental leave
  • Paid training
  • Referral program
  • Opportunities for advancement
  • Paid maternity leave
  • Tuition reimbursement
  • 50% off Verizon Service
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