Assistant General Manager

$62,000 - $74,000/Yr

Tatte Bakery & Cafe - Boston, MA

Full-time - Mid Level

Boston, MA

Administrative and Support Services

About the position

The Assistant General Manager (AGM) at Tatte Bakery & Café plays a crucial role in ensuring exceptional guest experiences while supporting the General Manager (GM) in daily operations. The AGM leads the Front of House team, inspiring them to exceed guest expectations and uphold the café's service and product standards. This position requires a strong focus on team management, operational execution, and maintaining the café's brand integrity.

Responsibilities

• Support the GM in ownership of the business and ensure smooth day-to-day operations.
• Model authentic, warm guest experiences and instill great service in the team.
• Identify individuals that embody Tatte's cultural values and support recruiting, hiring, and training of new talent.
• Demonstrate people performance management skills to develop managers and hourly team members.
• Lead and navigate hard conversations effectively.
• Uphold Tatte brand and visual standards continuously.
• Lead team members through effective and efficient operational execution.
• Ensure food safety in the café.
• Support the GM in café-level change management activities.
• Contribute to food, labor, and controllable costs within company guardrails.
• Assist the GM with café administrative requirements.

Requirements

• Minimum 1 year of experience working as a manager in a high-volume, full-service or polished fast casual restaurant.
• Ability to work well under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• High integrity and professionalism.
• High School education or equivalent.

Nice-to-haves

• B.S. in Hospitality Management and/or A.S. in Hotel and Restaurant Management.
• Proficient in Microsoft Office including Word, Excel, Outlook.
• Previous experience with UltiPro, Toast - POS System, CrunchTime/TeamworX.
• ServSafe, Allergen, and ChokeSaver Certifications.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid vacation and sick time
• Vision insurance
• Free meals and drinks
• Internal English and Spanish classes
• Exciting potential for growth