Assistant General Manager

Urban Air Adventure Parks - Livonia, MI

Full-time - Mid Level

Livonia, MI

About the position

The Assistant General Manager at Urban Air Adventure Parks is responsible for motivating and leading a team to achieve operational success while fostering a culture of exceptional customer service. This role involves overseeing various aspects of the business, including staff management, operational standards, and customer satisfaction, ensuring a safe and enjoyable environment for guests and employees alike.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Requirements

• Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
• 3+ years' supervisory or management experience required
• Ability to pass a thorough background check
• CPR/First Aid Certification is preferred
• Demonstrated ability of developing team members in areas of responsibility
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
• Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Ability to establish working relationships with all employees, management, and vendors

Nice-to-haves

• Brand Ambassador and Culture Champion!
• Adaptability, flexibility, general enthusiasm for the business
• Willing to learn and adapt to changes or challenges
• Exercise good judgment in decision-making
• Appreciation of diversity (thought, ethnic, gender, etc.)