Assistant General Manager

$46,176 - $55,952/Yr

Hilton Garden Inn Ocean City - Ocean City, MD

Full-time - Mid Level

Ocean City, MD

About the position

The Assistant General Manager at Hilton Garden Inn Ocean City plays a crucial role in overseeing hotel operations, ensuring guest satisfaction, and managing team performance. This position involves participating in sales efforts, reviewing financial reports, coaching team members, and maintaining high service standards. The Assistant General Manager is responsible for managing costs, hiring staff, and fostering a collaborative work environment while ensuring compliance with franchise standards.

Responsibilities

• Participate in sales calls and site visits with the sales team to acquire new business or close on business.
• Review financial reports and statements to identify areas of concern and improve performance.
• Coach and support hotel team members to effectively manage wages and controllable expenses.
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to stay within budget.
• Ensure service, technical skills, and other training occurs throughout the property.
• Establish and maintain open, collaborative relationships with direct reports and the entire team.
• Solicit team member feedback and utilize an 'open door' policy.
• Hire team members who demonstrate strong functional expertise, creativity, and leadership.
• Observe service behaviors of team members and provide feedback to individuals and/or supervisors.
• Review comment cards, guest survey results, and other data to identify areas of improvement.
• Analyze service issues and identify trends while facilitating the development of creative solutions.
• Interface with customers regularly to obtain feedback on product quality, service levels, and overall satisfaction.
• Ensure the building is well maintained and operational areas meet or exceed guest expectations.
• Administer policies fairly and consistently, evaluating and recognizing team member performance.
• Ensure the property meets franchise standards and is a safe and secure facility for guests and team members.

Requirements

• Previous hotel management experience with proven success in leadership and guest service results.
• Prior experience with direct sales efforts producing at least 50% market mix of total revenues.
• Strong financial knowledge and understanding of hotel operations.
• High school diploma required; college degree preferred.
• Valid driver's license from the appropriate state.
• Exceptional time management and multitasking skills.
• Customer-focused with a commitment to delivering optimal employee and customer satisfaction.

Benefits

• Medical insurance options
• Dental insurance
• Vision insurance
• 401k with company match
• Company provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts