Assistant General Manager

$62,400 - $62,400/Yr

New Beginnings Natural Hair Studio - Mount Vernon, NY

Full-time - Mid Level

Mount Vernon, NY

Personal and Laundry Services

About the position

The Assistant General Manager at New Beginnings Natural Hair Studio plays a crucial role in supporting the General Manager with daily operations, ensuring exceptional customer service, and fostering a positive work environment. This position is ideal for someone passionate about natural hair care and committed to the salon's values, with responsibilities spanning operations management, team leadership, financial oversight, and marketing initiatives.

Responsibilities

• Assist the General Manager in managing day-to-day salon operations.
• Oversee scheduling and ensure adequate staffing levels to meet client demand.
• Ensure the salon is clean, well-maintained, and adheres to all health and safety regulations.
• Manage inventory, order supplies, and ensure products are well-stocked and properly displayed.
• Maintain a high level of customer satisfaction by addressing client concerns and feedback promptly and professionally.
• Ensure all staff deliver exceptional service and create a welcoming atmosphere for clients.
• Handle escalated customer issues and work to resolve them efficiently.
• Support the General Manager in recruiting, training, and developing salon staff.
• Foster a positive and collaborative work environment.
• Conduct regular team meetings to communicate goals, updates, and provide ongoing training.
• Assist in managing the salon's budget and financial performance.
• Monitor sales, track performance metrics, and implement strategies to achieve targets.
• Handle cash management, including daily reconciliations and bank deposits.
• Assist in developing and implementing marketing strategies to attract new clients and retain existing ones.
• Coordinate promotional events and special offers.
• Manage the salon's social media presence and engage with the online community.
• Lead and manage special projects, such as salon renovations, new service launches, or community events.
• Define project scopes, goals, and deliverables in collaboration with the General Manager and other stakeholders.
• Create and maintain detailed project plans, timelines, and budgets.
• Ensure all project milestones and deadlines are met, addressing any issues that arise promptly.
• Coordinate with vendors, contractors, and internal teams to ensure project success.
• Maintain accurate records of client appointments, sales, and inventory.
• Prepare and submit reports to the General Manager on salon performance and staff productivity.
• Ensure compliance with all salon policies and procedures.

Requirements

• Proven experience in a managerial or supervisory role, preferably in a salon or retail environment.
• Strong knowledge and passion for natural hair care and styling.
• Excellent leadership and team management skills.
• Outstanding customer service and communication abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficient in salon management software and Microsoft Office Suite.
• Experience in project management, including planning, executing, and closing projects.
• High school diploma or equivalent; additional education or certifications in cosmetology, business management, or project management is a plus.

Benefits

• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Training & development