Assistant General Manager

$46,176 - $55,952/Yr

Ac Hotels - Spartanburg, SC

Full-time - Mid Level

Spartanburg, SC

Accommodation

About the position

The Assistant General Manager at OTO Development plays a crucial role in overseeing hotel operations, ensuring guest satisfaction, and managing team performance. This position involves participating in sales efforts, reviewing financial reports, coaching team members, and maintaining high service standards. The Assistant General Manager is responsible for managing costs, hiring staff, and ensuring compliance with franchise standards while fostering a collaborative work environment.

Responsibilities

• Participate in sales calls and site visits with members of the sales team to acquire new business or close on business
• Review financial reports and statements and work to determine areas of concern and improve performance
• Coach and support hotel team members to effectively manage wages and controllable expenses
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
• Ensure service, technical skills, and other training occurs throughout the property
• Establish and maintain open, collaborative relationships with direct reports and entire team
• Establish a presence with team members on property and actively solicit team member feedback and utilize an 'open door' policy
• Hire team members who demonstrate strong functional expertise, creativity, and leadership
• Observe service behaviors of team members and provide feedback to individuals and/or supervisors
• Review comment cards, guest survey results, and other data to identify areas of improvement with team members
• Analyze service issues and identify trends while facilitating the development of creative solutions to overcome obstacles
• Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
• Ensure that the building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
• Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate
• Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

Requirements

• Previous hotel management experience with a proven success in leadership of teams and guest service results
• Prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
• At least a high school diploma with a college degree preferred
• Valid driver's license from the appropriate state
• Exceptional time management and multitasking skills
• Customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

Benefits

• Medical insurance options
• Dental insurance
• Vision insurance
• 401k with company match
• Company provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts