Assistant General Manager

About the position

As an Assistant General Manager at Victra, you will lead a retail store team to drive sales and create exceptional customer experiences. Your role involves coaching sales specialists, managing store operations, and ensuring that the team meets sales targets while maintaining a positive and engaging work environment. You will also be responsible for daily operational tasks and stepping in for the General Manager when needed, all while fostering a culture of performance and collaboration.

Responsibilities

• Encourage and lead a sales team to achieve sales targets.
• Create outstanding customer experiences in the retail store.
• Coach team members one-on-one to improve performance.
• Handle daily operational tasks and lead the team in the absence of the General Manager.
• Resolve customer issues and assist with transactions.
• Set and share daily, weekly, and monthly goals with the sales team.
• Provide training and mentoring to enhance customer service skills.
• Identify skill gaps and implement development plans for team members.
• Analyze staffing needs and report financial and sales data.
• Monitor inventory and maintain store cleanliness and security.
• Ensure compliance with merchandising and planogram standards.
• Complete store opening and closing activities.

Requirements

• High school diploma or GED.
• 1-2 years of experience in a customer service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving sales goals.
• Ability to balance multiple priorities in a fast-paced environment.
• Basic interview skills and staffing knowledge.
• Willingness to work evenings, weekends, and holidays.

Nice-to-haves

• Background in customer service within retail, restaurant, or wireless industry preferred.
• Experience in a sales environment.

Benefits

• Paid training
• Paid parental leave
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Referral program