Assistant General Manager

$80,000 - $85,000/Yr

Café Altro Paradiso - New York, NY

Full-time - Mid Level

New York, NY

About the position

The Assistant General Manager at Altro Paradiso is responsible for collaborating with the General Manager to ensure efficient restaurant operations, focusing on guest service, staff training, and maintaining profitability. This role emphasizes leadership within the Front of House team and aims to create a positive dining experience for guests while upholding the restaurant's standards and values.

Responsibilities

• Assist General Manager in overseeing food and beverage operations to ensure quality of service, food, and beverage.
• Lead and manage Front of House team to uphold the standards of service in cooperation with the General Manager.
• Ensure guests have an enjoyable dining experience and build relationships for repeat visits.
• Serve as a role model and set a positive example in all aspects of the business.
• Assist General Manager in accomplishing human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining hourly team members.
• Develop and mentor team through clear communication, constructive feedback, and performance reviews.
• Create an environment that aligns with the company culture to increase staff retention.
• Motivate employees through ongoing culinary, beverage, and service training and development.
• Provide direction, instruction, and education to all Front of House team members.
• Ensure all guests consistently receive courteous and efficient service from all team members.
• Respond positively and promptly to customer concerns and complaints.
• Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings to initiate improvements.
• Build and develop relationships with repeat guests.
• Act as part of the team to maintain high standards of cleanliness and appearance throughout all areas of the restaurant.
• Know and follow all Department of Health standards.

Requirements

• 3 years of experience in restaurant operations management.
• Strong personnel management skills.
• Ability to lead and motivate a team.
• Excellent customer service skills.
• Experience in recruitment and training of staff.

Nice-to-haves

• Experience in fine dining establishments.
• Knowledge of Italian cuisine and wine traditions.

Benefits

• Medical, Dental and Vision Insurance
• Personal Paid Time Off
• Discounted Gym Membership
• Employee Wellness Program
• Potential Bonuses
• Dining Discounts in all Mattos Hospitality Restaurants
• Commuter Benefits