Assistant General Manager

$35,360 - $35,360/Yr

Unclassified - Grovetown, GA

Full-time - Entry Level

Grovetown, GA

About the position

The Assistant General Manager (AGM) at Crumbl Cookies is an entry-level management role focused on supporting the General Manager in overseeing daily operations of the store. This position involves managing staff, ensuring high levels of customer satisfaction, and maintaining operational efficiency. The AGM is expected to lead by example, motivate the team, and handle various responsibilities in the absence of the General Manager.

Responsibilities

• Manage and lead a team of Shift Leads and Bakers
• Conduct and coordinate on-the-job training for new team members
• Oversee daily operations of the store, including food preparation, service, and customer satisfaction
• Monitor inventory levels and order supplies as needed
• Motivate team members to maintain customer service scores
• Provide support, coaching, and encouragement to achieve business goals
• Ensure the restaurant is clean and equipment is maintained
• Assign work tasks and activities
• Prepare schedules and ensure all shifts are covered
• Handle customer complaints and resolve issues in a timely manner
• Collaborate with management to develop and implement strategies for business growth
• Ensure compliance with health and safety regulations

Requirements

• 1 year of job-related experience in a restaurant or customer service management role
• Demonstrates team management, delegation, and issue resolution skills
• Great interpersonal and communication skills
• Knowledge of food handling and safety procedures in the food service industry
• Strong leadership skills and problem-solving abilities
• Proficient in interviewing, hiring, and training employees
• Serve Safe or equivalent certification

Nice-to-haves

• Experience in a fast-paced environment
• Ability to multitask effectively
• Strong work ethic and dependability

Benefits

• On-the-job training
• Paid time off
• Referral program
• Free cookies
• Recognition awards
• Sundays off