Assistant General Manager

$66,560 - $68,135/Yr

Ayres Hotel Chino Hills - Chino Hills, CA

Part-time - Mid Level

Chino Hills, CA

11-50 employees

Administrative and Support Services

About the position

The Assistant General Manager at Ayres Hotel Chino Hills is responsible for ensuring guest satisfaction and the overall efficiency of front office operations. This role involves training staff, maintaining high service standards, and fostering a positive work environment. The Assistant General Manager leads by example, implements company standards, and manages the front office team to provide excellent service to guests.

Responsibilities

• Ensure guest satisfaction and overall efficiency of front office operations.
• Train staff as outlined in the Front Office Training Procedures.
• Prepare work schedules for staff and authorize payroll based on approved labor standards.
• Monitor and manage front office staff, resolving guest issues as needed.
• Assist and guide front office staff through their daily duties and responsibilities.
• Ensure timely and efficient responses to guest needs.
• Complete staff evaluations in a professional and timely manner.
• Maintain the Front Office department within set budget and payroll guidelines.
• Communicate effectively with the hotel's management team.
• Adhere to all safety policies and procedures.

Requirements

• 2 years of supervising experience (Required)
• 2 years of management experience (Required)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off