Assistant General Manager

Urban Air Adventure Parks - Waco, TX

Full-time - Mid Level

Waco, TX

About the position

The Assistant General Manager at Urban Air Adventure Parks is responsible for leading and supervising the team to ensure exceptional customer service and operational excellence. This role involves motivating staff, managing schedules, and overseeing various aspects of the park's operations, including entertainment, food, and safety standards. The Assistant General Manager plays a crucial role in fostering a positive work culture and driving business results while maintaining a fun and engaging environment for guests.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Requirements

• Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
• 3+ years' supervisory or management experience required
• Ability to pass a thorough background check
• CPR/First Aid Certification is preferred
• Demonstrated ability of developing team members in areas of responsibility
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
• Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Ability to establish working relationships with all employees, management, and vendors
• Exercise good judgment in decision-making
• Appreciation of diversity (thought, ethnic, gender, etc.)

Nice-to-haves

• Brand Ambassador and Culture Champion!
• Adaptability, flexibility, general enthusiasm for the business
• Willing to learn and adapt to changes or challenges

Benefits

• Opportunity for career advancement
• Dynamic work environment
• Employee recognition programs