Assistant General Manager

$64,767 - $97,151/Yr

Marriott International - Anaheim, CA

Full-time - Mid Level

Anaheim, CA

101-250 employees

Accommodation

About the position

The Assistant General Manager at Springhill Suites by Marriott is responsible for ensuring guest satisfaction and the efficient operation of the hotel in the absence of the General Manager. This role involves supervising various operating departments, assisting in revenue generation, cost control, and the development of hotel associates. The Assistant General Manager is expected to maintain high standards of service and compliance with company policies while fostering a positive work environment.

Responsibilities

• Ensure guest satisfaction and efficient hotel operations in the absence of the General Manager.
• Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.
• Assist the General Manager in revenue generation programs and participate in sales efforts.
• Develop managerial and hourly employees through Corporate-approved training programs.
• Create an environment where employees make empowered decisions to ensure guest satisfaction.
• Assist in the creation of financial reports and meet corporate deadlines.
• Participate in required Manager on Duty (M.O.D.) coverage as scheduled.
• Ensure training in service standards is taking place in each department.
• Maintain high standards of personal appearance and grooming according to brand standards.
• Be present in public areas during peak times to greet guests and offer assistance.

Requirements

• At least 5 years of progressive experience in a Rooms or F&B department at a hotel, or a 4-year college degree with 2-3 years of experience, or a 2-year college degree with 3-4 years of experience in a Rooms or F&B department.
• Previous supervisory experience is required.
• Proficiency in Windows Operating Systems is necessary.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations and maintain composure under pressure.
• Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information from various sources and adjust to meet specific needs.
• Effective communication skills to listen, understand, clarify, and resolve concerns raised by co-workers and guests.
• Ability to work with financial information and perform basic arithmetic functions.