Assistant General Manager

$23,920 - $31,200/Yr

Verizon Communications - Holly Springs, NC

Full-time - Entry Level

Holly Springs, NC

Telecommunications

About the position

As an Assistant General Manager at Victra, you will lead a retail store team, focusing on driving sales, enhancing customer experiences, and developing sales specialists. This role involves operational responsibilities, coaching team members, and ensuring the store meets its sales targets while maintaining a positive and engaging work environment.

Responsibilities

• Encourage and lead a sales team to create outstanding customer experiences.
• Develop sales specialists and drive sales targets.
• Handle daily operational tasks and lead the team in the absence of the General Manager.
• Resolve customer issues and assist with transactions.
• Set and share daily, weekly, and monthly goals with the sales team.
• Provide training and mentoring to enhance customer experience.
• Identify skill gaps and implement development plans for the team.
• Analyze staffing needs and report financial and sales data.
• Monitor inventory and maintain store cleanliness and security.
• Ensure compliance with merchandising and planogram standards.
• Complete store opening and closing activities.

Requirements

• High school diploma or GED.
• 1-2 years of experience in a customer service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving sales goals.
• Ability to balance multiple priorities in a fast-paced environment.
• Basic interview skills and staffing knowledge.

Nice-to-haves

• Background in customer service within retail, restaurant, or wireless industry preferred.

Benefits

• 401(k) matching
• Dental insurance
• Paid parental leave
• Paid training
• Opportunities for advancement
• Referral program