About the position
The New! Tiller House, A Tribute Portfolio Hotel is currently seeking an experienced hospitality professional to work as an Assistant General Manager. This role is crucial in surpassing brand expectations and service levels, and as part of the opening team, you will help us craft inspired workplaces that enable all Associates to deliver exceptional guest experiences while maximizing investor returns. This position offers a unique opportunity to advance your career with a growing and exciting hotel management company. As the Assistant General Manager, you will be responsible for the management of day-to-day operations, ensuring that guest confidence is maintained through prompt and courteous communication with both guests and associates. You will provide direction and training to all associates, assisting in the selection of hotel staff, completing new hire paperwork, reviewing associate performance, and conducting personnel actions such as disciplinary actions and terminations. Additionally, you will assist in managing aspects of the Profit and Loss (P&L) by controlling costs and achieving budgeted Cost Per Occupied Room (CPOR). Monitoring labor productivity will be a key part of your responsibilities, as well as supporting the sales efforts of the hotel and generating revenue opportunities. This role requires a proactive approach to problem-solving and a commitment to delivering the highest level of service to guests and associates alike.
Responsibilities
- Management of day to day Operations
- Ability to maintain guest confidence through prompt and courteous communication with guests and associates
- Provide direction and training to all associates
- Select/assist in the selection of hotel associates, completes new hire paperwork, reviews associate performance and conducts personnel actions such as disciplinary actions and terminations
- Assist in managing aspects of P&L by controlling costs and achieving budgeted CPOR
- Monitor labor productivity
- Support the sales efforts of the hotel and in generating revenue opportunities
Requirements
- Proven experience in hotel management or a similar role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to analyze financial reports and manage budgets
- Experience in training and developing staff
- Strong problem-solving skills and attention to detail
Nice-to-haves
- Experience with hotel opening processes
- Knowledge of revenue management strategies
- Familiarity with hospitality software and tools
Benefits
- Competitive salary
- Opportunities for career advancement
- Dynamic work environment
- Employee discounts on hotel stays
