Assistant General Manager

$50,000 - $55,000/Yr

AR's Entertainment Hub - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

About the position

AR's Entertainment Hub is seeking an Assistant General Manager to lead and motivate staff while ensuring high levels of customer service and operational standards. This role involves providing overall leadership, vision, and direction for the venue, fostering a positive atmosphere for both guests and staff, and driving financial success through effective management and community engagement.

Responsibilities

• Hire, train, and mentor staff to develop their skills.
• Cultivate a team environment that provides exceptional customer service.
• Implement and execute all staff training programs.
• Lead and influence managerial staff to ensure maximum productivity.
• Ensure execution of employee recognition and incentive programs.
• Maintain a strong community presence through partnerships with local organizations.
• Maintain a safe, clean, and secure environment for guests and staff.
• Oversee all aspects of operations including entertainment, food, beverage, and attractions.
• Continuously improve operational execution through attention to detail and adherence to standards.
• Provide direction to the management team and ensure high performance from all staff members.
• Promote positive employee relations and effective delegation of duties.
• Assist owners in holding managers accountable for departmental goals.
• Monitor online reviews to enhance guest experiences.

Requirements

• 4+ years of experience in Facility Operations & Management required.
• Experience in hospitality (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• Strong character and good judgment in decision-making.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Demonstrated ability to develop staff members and achieve financial results.
• Ability to interact enthusiastically with others and maintain professionalism.
• Strong communication skills, both written and verbal.

Nice-to-haves

• TABC Certification
• Experience in budgeting and financial analysis.
• Ability to adapt to business and staff needs.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Flexible schedule
• Paid vacation and sick days
• Unlimited FREE game play
• Discounts on Birthday Party Packages
• Free Attraction Passes
• Employee Fun Days