Assistant General Manager

$72,000 - $90,000/Yr

Officina at The Wharf - Washington, DC

Full-time - Mid Level

Washington, DC

About the position

Officina is seeking an Assistant General Manager to support and maintain the service and standards of the day-to-day operations of the restaurant. This role emphasizes guest satisfaction and relations, requiring a strong work ethic and professionalism. The Assistant General Manager will work closely with the General Manager to ensure all operations are organized and compliant, contributing to a healthy work-life balance and an enriching work environment.

Responsibilities

• Complete basic HR functions (hiring, training new employees, check references)
• Make weekly schedules for employees and communicate that with all employees
• Facilitate team-building activities
• Delegate to staff but facilitate and cultivate an inclusive and respectful work environment for staff and guests
• Communicate with culinary team and other heads of departments when necessary
• Ensure the productivity of team members in both back and front of house
• Greet and accommodate guests requests
• Ensure service standards are top-notch
• Find room for improvement in all aspects, especially service and customer satisfaction
• Monitor and adhere to safety and hygiene standards and procedures
• Investigate and resolve customer complaints

Requirements

• Fluent in speaking, writing and reading English
• At least 5 years of experience in a similar role or a management position
• Interpersonal skills with both guests and personnel team members
• Experience with more than 50 employees
• Comfortable and experienced with private events

Nice-to-haves

• Demonstrates the ability of being organized and willingness to learn
• Experience with utilizing different necessary softwares like Google Suites, POS systems, reservations, scheduling, payroll, etc.
• Extensive knowledge in Italian culture, cuisines, and alcoholic beverages

Benefits

• Healthy work-life balance
• Enriching work environment