Assistant General Manager

$41,600 - $47,840/Yr

Yugo - Memphis, TN

Full-time - Mid Level

Memphis, TN

Food Services and Drinking Places

About the position

The Assistant General Manager at Yugo plays a crucial role in ensuring smooth operations and enhancing the student living experience. This position involves leveraging expertise in leasing, resident relations, marketing, and budgeting to support the team in delivering excellent property performance while maintaining a vibrant and welcoming environment for all residents.

Responsibilities

• Maintain accurate resident records, process rent payments, and ensure timely collection of all fees.
• Oversee lease renewals, resident retention efforts, and the eviction process according to company policies.
• Manage invoices and deposits, ensuring financial accuracy and compliance with procedures.
• Lead and guide the leasing and marketing efforts, conducting property tours, and engaging prospective residents.
• Coordinate marketing initiatives and track market trends to remain competitive in pricing and amenities.
• Ensure excellent customer service by addressing resident service requests, conducting follow-ups, and maintaining a positive community atmosphere.
• Oversee vendor management and ensure all property service needs are met.
• Maintain property standards through regular inspections and addressing any operational needs.
• Assist with preparing and reviewing reports on move-outs, occupancy rates, and leasing activity.
• Organize and maintain lease paperwork, ensuring accuracy and compliance during move-ins and move-outs.
• Comply with all state, federal, and company policies, including Fair Housing regulations.
• Assist with managing the team, leading regular meetings, and driving community goals.
• Ensure office and model units are always presentable, fostering a welcoming environment for prospects.

Requirements

• High school diploma, GED or equivalent, preferred.
• Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required.
• Relevant experience working at a property, preferably at a university/college.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Strong customer service skills, ability to manage difficult or emotional customer and staff situations.

Nice-to-haves

• Carbon Literacy Certification or willingness to undertake training.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) with 4% match
• Paid time off
• Paid wellness time
• Paid volunteer time
• Paid parental leave
• Paid holidays