Assistant General Manager

Unclassified - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

About the position

The Assistant General Manager at PickleRage is responsible for overseeing all aspects of club operations, ensuring high customer satisfaction, and driving the growth and success of the facility. This role involves managing staff, maintaining the facility, and engaging with the community to promote the club and the sport of pickleball.

Responsibilities

• Manage day-to-day operations including staff supervision, facility maintenance, and retail sales.
• Create a welcoming and customer-focused environment for members and guests.
• Assist with purchasing, inventories, and scheduling of front-line personnel.
• Recruit, train, and supervise staff to ensure a high level of service and professionalism.
• Ensure the club's facilities and equipment are well-maintained and in excellent condition.
• Foster relationships within the pickleball community and local businesses to promote the club.
• Be the main point of contact in the absence of the General Manager and/or Program Director.
• Lead and mentor staff to improve skillset and career potential.
• Advise on employee promotions, transfers, and dismissals.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Management, Sports Management, or related field; proven industry knowledge acceptable in lieu of degree.
• Minimum 1 to 2 years of management experience.
• Financial and statistical reporting knowledge and experience.
• Effective verbal and written communication skills.
• Demonstrated ability to manage multiple priorities and deadlines.
• Proficient in Microsoft 365 suite and industry-related software programs.
• Knowledge of Court Reserve is a plus.
• High level of energy and enthusiasm.
• Excellent organizational and problem-solving abilities.
• Knowledge of pickleball or willingness to learn about the sport.
• Ability to work extended hours, weekends, and holidays as required.