Assistant General Manager

Pharmacann - Takoma Park, MD

Full-time - Mid Level

Takoma Park, MD

Ambulatory Health Care Services

About the position

The Assistant General Manager is responsible for managing all aspects of a single retail store, including overseeing the Front of House and Back of House Managers. This role focuses on developing a high-performing team to drive sales growth and ensure operational excellence. The Assistant General Manager reports directly to the General Manager and is accountable for financial success, customer service, and compliance with company policies.

Responsibilities

• Directly manage the Front of House and Back of House Managers.
• Develop a high-performing team that consistently delivers top-line sales growth.
• Drive business through customer service, sales training, product knowledge, and leadership development.
• Oversee financial success and accountability to P&L results.
• Respond to business needs and strategize around business trends to drive profitable sales growth.
• Meet or exceed goals related to total store sales, profitability, and operational excellence.
• Forecast and adjust payroll to maximize productivity and achieve sales goals.
• Build a team that embodies the company brand and drives customer loyalty.
• Review and interpret financial and operational reporting regularly.
• Identify underperforming metrics and develop strategies for improvement.
• Create a cohesive and professional work environment.
• Recruit, interview, hire, and retain a diverse team of top talent.
• Train, coach, and develop team members using company resources.
• Provide performance feedback and manage employee disciplinary matters.
• Ensure compliance with company policies and regulations.
• Protect company assets and minimize loss by meeting store standards and operating procedures.
• Support continuous improvement by implementing company programs.

Requirements

• Minimum 21 years of age.
• Bachelor's degree in business or operations management or a related field preferred.
• 3+ years of managerial experience in a high-volume retail-based industry with a customer-centric approach preferred.
• 2+ years of PharmaCann management experience will be considered.
• Demonstrated ability to achieve store selling goals and metrics.
• Proven ability to drive sales results and analyze selling reports.
• Comfortable making decisions and mediating conflict within a team environment.
• Ability to address complex issues and manage multiple tasks and changing priorities.
• Exceptional interpersonal communication and customer service skills.
• Ability to identify top talent and train/develop/retain great people.
• Proficient in Windows-based software such as Excel, Word, and Outlook.

Nice-to-haves

• Experience in the cannabis industry.
• Knowledge of retail compliance standards.
• Familiarity with inventory management systems.

Benefits

• Competitive salary and performance bonuses.
• Health insurance options.
• Paid time off and holiday pay.
• Employee discounts on products.
• Opportunities for professional development and training.