Assistant General Manager

$65,000 - $70,000/Yr

Home2 Suites Anchorage - Anchorage, AK

Full-time - Mid Level

Anchorage, AK

51-100 employees

About the position

The Assistant General Manager at Home2 Suites Anchorage plays a crucial role in leading the hotel team to deliver exceptional guest experiences while ensuring financial performance. This position involves mentoring staff, maintaining high service standards, and supporting the General Manager in daily operations and strategic initiatives.

Responsibilities

• Interview, hire, train, support, coach and mentor various departments and teams.
• Champion great service and empower employees to take care of our guests.
• Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
• Monitor daily tasks to ensure that all standard operating procedures are followed.
• Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
• Support and contribute to the proactive sales efforts of the sales team on a continual basis.
• Ensure that proper emergency procedures are communicated and followed, when necessary.
• Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
• Plan for success and improvement with staff meetings, action plans and daily huddles.
• Support and fill in for the General Manager when needed.

Requirements

• At least 2-3 years progressive experience in a hotel.
• Strong leadership skills and ability to inspire others.
• Effective verbal and written communication skills with all levels of employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Problem-solving skills and ability to handle complex information.

Nice-to-haves

• Experience in hotel management or operations.
• Familiarity with benefits administration and payroll processes.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance