Assistant General Manager

$39,208 - $39,208/Yr

Jiffy Lube - Burlington, VT

Full-time - Entry Level

Burlington, VT

251-500 employees

Repair and Maintenance

About the position

The Assistant General Manager (AGM) at Team Car Care/Jiffy Lube plays a crucial role in driving sales success and enhancing guest experiences within the service center. This position involves collaborating closely with the General Manager to ensure consistent revenue growth, coaching team members, and maintaining high standards of customer service. The AGM is also responsible for overseeing quality control measures, managing inventory, and leading team engagement initiatives, all while fostering a positive work environment.

Responsibilities

• Work directly with the General Manager to ensure consistent revenue growth through guest count and lead measure performance.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• Develop teammates by leveraging the internal training program and providing ongoing guidance, coaching, and direction.
• Ensure quality control measures and processes are followed consistently.
• Carry out duties such as inventory management, cash handling, and addressing guest issues.
• Assist the General Manager with budgeting, sales forecasts, and financial performance.
• Provide clear and detailed direction to the team consistently.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and Customer Service Associates (CSAs).
• Perform opening and closing duties when the General Manager is off.
• Assist in building and maintaining an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings to set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Adhere to all rules and regulations to maintain a safe and productive work environment.
• Assist guests with their questions and needs in-person, electronically, or via telephone.

Requirements

• 1-3 years of retail management experience; professional automotive experience is not required.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups.
• Sound business sense and understanding of the retail industry.
• Ability to analyze, comprehend, and recommend financial objectives to increase sales and service results.
• Demonstrate a positive, helpful attitude and professional conduct.
• Enjoy and thrive in a fast-paced, flexible, high-performance retail environment.
• Possess a 'Guest First' mindset.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Must be able to stand on hard surfaces and lift/move items up to 50 pounds.

Benefits

• Pay starting at $18.85 per hour with incentive bonus pay for performance.
• Access to earnings through DailyPay.
• Employee discount program.
• Medical coverage.
• 401(K) retirement plans.
• Training certifications program.
• Paid vacation days.
• Swag awards.