Assistant Hospital Manager

VCA Animal Hospitals - Pembroke Pines, FL

Full-time - Mid Level

Pembroke Pines, FL

Professional, Scientific, and Technical Services

About the position

The Assistant Hospital Manager is a full-time permanent position that plays a crucial role in the daily operations of the hospital. The successful candidate will be required to work day shifts, evening shifts, and weekend shifts on a rotating basis, as well as be on call as needed. This position reports directly to the Hospital Manager and is integral to ensuring that the hospital runs smoothly and efficiently. In this role, the Assistant Hospital Manager will oversee the workflow of receptionists, patient care managers, and team medicine assistants. Regular assessments of the team will be conducted to ensure a high level of client service is delivered at all times. Establishing and maintaining positive relationships with all employees is essential, as is projecting a positive clinic image and adhering to clinic policies and procedures. The Assistant Hospital Manager will also be responsible for producing the monthly schedule for all teams, ensuring appropriate shift coverage while managing hours to budget, including holiday coverage and on-call rotation. The role involves active participation in recruiting team members, conducting interviews, and providing training and coaching to both new hires and existing staff. Addressing client concerns and complaints is a key responsibility, and the Assistant Hospital Manager will participate in a rotation of the on-call phone, managing sick calls from staff, reallocating staff between departments, and covering shifts as needed. In addition to managerial duties, the Assistant Hospital Manager will oversee the flow of appointments, manage hospitalized patients and daily treatments, assist in sedation and anesthetic procedures, and manage medication and inventory. Reception duties include greeting clients, addressing their requests, handling emergency situations, and providing information about services and products. Administrative responsibilities encompass daily opening and closing duties, data recording, managing client accounts, and following cash handling policies. This position requires a flexible schedule and the ability to handle multiple tasks while maintaining professionalism and integrity in all interactions.

Responsibilities

• Overseeing the workflow of receptionists, patient care managers, and team medicine assistants.
• Conducting regular assessments of the team to ensure high levels of client service.
• Establishing and maintaining positive relationships with all employees.
• Producing the monthly schedule for all teams to ensure appropriate shift coverage.
• Managing hours to budget, including holiday coverage and on-call rotation.
• Participating in the recruitment of team members, including conducting interviews.
• Providing training and coaching to new hires and existing staff.
• Addressing client concerns and complaints.
• Managing sick calls from staff in a professional and confidential manner.
• Reallocating staff between departments to account for varying caseloads.
• Covering shifts as needed and fairly assigning staff to go home when overstaffed.
• Overseeing the flow of appointments to ensure smooth operations.
• Managing hospitalized patients and daily treatments.
• Assisting in sedation and anesthetic procedures.
• Managing medication, vaccine, and supplements inventory and handling ordering.
• Greeting clients professionally and addressing their requests.
• Handling emergency situations and providing information to clients regarding services and products.
• Performing daily opening and closing duties and accurately recording data.
• Managing client accounts receivable and following cash handling policies.

Requirements

• Supervisory or management experience.
• Fluent in English (reading, writing, and oral).
• Ability to work shifts including days, evenings, and weekends.
• Flexible schedule.

Nice-to-haves

• Strong client service skills.
• Excellent interpersonal, problem-solving, and teamwork skills.
• Ability to build and maintain internal and external relationships with professionalism and integrity.
• Exhibits a positive attitude and uses courtesy, diplomacy, and discretion.
• Maintains professional ethics and confidentiality.
• Excellent time management skills and the ability to handle multiple tasks/projects.
• Proven ability to organize, take initiative, work independently, and exercise good judgment.
• Decision-making and critical thinking skills.
• Ability to maintain composure in stressful and emergency situations.
• Meticulous attention to detail.
• Demonstrates accountability.

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, and vision
• Paid vacation and sick days
• 401(k)
• Generous employee pet discounts