Assistant Hospital Manager

$58,000 - $68,000/Yr

VCA Animal Hospitals - Columbia, MD

Full-time - Mid Level

Columbia, MD

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Assistant Manager plays a crucial role in overseeing daily operations at the veterinary hospital, focusing on team leadership, customer service, and maintaining a safe environment for both pets and clients. This position involves mentoring employees, ensuring high-quality service, and acting as a liaison between various departments to enhance operational efficiency.

Responsibilities

• Assist Hospital Manager in planning and executing customer service functions.
• Assist in resolving employee concerns.
• Act as a liaison between front office and other departments.
• Plan and coordinate daily workload.
• Supervise and coach team in providing outstanding and empathetic service to clients.
• Assist and ensure the team addresses customer inquiries and concerns promptly and professionally.
• Prevent escalated clients and resolve client concerns in a compassionate and professional manner.
• Help organize job training and team building and customer service skills.
• Provide back-up assistance to team when needed or when short.
• Identify and resolve problems that affect customer service quality and efficiency.
• Handle high volume of calls and remain calm and efficient under pressure.

Requirements

• 3 years of experience in veterinary client service and conflict resolution.
• 2 years experience in a supervisor/leadership role.
• High School Diploma/GED or equivalent; undergraduate degree preferred.

Nice-to-haves

• Experience in a fast-paced, high-pressure environment.
• Strong organizational skills to keep the team accountable.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation/sick days
• 401(k)
• Generous employee pet discounts