Assistant Hospital Manager

VCA Animal Hospitals - Miami, FL

Full-time - Mid Level

Miami, FL

Professional, Scientific, and Technical Services

About the position

The Assistant Hospital Manager at VCA Animal Hospitals plays a crucial role in supporting the Hospital Manager and Medical Director in delivering high-quality medical and client services across various departments. This position involves overseeing staff management, client interactions, medical care, and business operations while ensuring compliance with regulations and maintaining facility standards. The Assistant Hospital Manager is also responsible for making key business decisions in the absence of the Hospital Manager, fostering a collaborative environment, and promoting staff development.

Responsibilities

• Oversee staff management and coordinate daily operations of inpatient and outpatient departments.
• Manage client communications and ensure exceptional client service during stressful situations.
• Ensure compliance with regulatory standards and oversee DEA compliance.
• Facilitate staff training and development programs, including evaluations and goal setting.
• Assist in the maintenance of hospital facilities and medical equipment.
• Promote a collaborative working environment and encourage teamwork among staff.
• Conduct payroll calculations and manage scheduling using DayForce.
• Engage in recruiting efforts and community involvement to attract talent.

Requirements

• High School Diploma; Bachelor's Degree preferred.
• Five years of supervisory experience in a veterinary hospital.
• Fluent in English and Spanish (reading, writing, and oral).
• Working knowledge of Microsoft Office, Windows platform, and Excel.
• Strong communication and leadership skills.

Nice-to-haves

• Experience with adult education and public speaking.
• Preferred goal of or in the process of obtaining a VTS certification.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid vacation/sick days
• Generous employee pet discounts