Assistant Hospital Manager

VCA Animal Hospitals - Coral Springs, FL

Full-time - Mid Level

Coral Springs, FL

Professional, Scientific, and Technical Services

About the position

The Assistant Hospital Manager plays a crucial role in the administrative operations of the hospital, working closely under the guidance of the Hospital Manager and with the support of the Regional Operations Director. This position encompasses a wide range of responsibilities aimed at ensuring the smooth functioning of the hospital while maintaining high standards of patient care and client service. The Assistant Hospital Manager is tasked with mentoring staff, overseeing business operations, and ensuring the hospital operates profitably. This role requires a proactive approach to managing both the administrative and clinical aspects of the hospital, fostering a collaborative environment among the veterinary, technical, and administrative staff. In addition to administrative duties, the Assistant Hospital Manager is responsible for developing and implementing objectives and policies that enhance operational efficiency and profitability. This includes preparing staff schedules, monitoring payroll, and ensuring compliance with budgetary guidelines. The role also involves overseeing the hiring and performance management of professional staff, ensuring that all personnel decisions align with the hospital's goals and standards. The Assistant Hospital Manager will regularly review financial reports, such as the P&L Report, and work in partnership with the Hospital Manager and Regional Operations Director to identify opportunities for revenue growth and cost reduction. The Assistant Hospital Manager is expected to model a strong commitment to quality patient care and client service, demonstrating an “owner” mentality that encourages all employees to contribute to the hospital's success. This includes maintaining accurate medical and surgical records, supervising the handling of client complaints, and representing the hospital positively within the community. Flexibility in scheduling is essential to meet the hospital's needs, and attendance at regional meetings may be required for ongoing training and development.

Responsibilities

• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service.
• Assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Prepare staff schedules and assist the Hospital Manager in monitoring payroll to operate within budgetary guidelines.
• Oversee the hiring, reviewing, disciplining, and terminating of professional staff, in accordance with the Hospital Manager and Regional Management team.
• Review the P&L Report monthly and partner with the Hospital Manager and/or Regional Operations Director to increase revenue and limit expenses.
• Participate in the annual evaluation process with the Hospital Manager.
• Organize and conduct monthly staff meetings as directed by the Hospital Manager or Medical Director.
• Model an 'owner' mentality in the hospital by assisting all employees in making the practice a success.
• Minimize patient stress and discomfort.
• Maintain client/patient medical/surgical records and ensure all necessary logs are kept up-to-date.
• Supervise the administration and case review of client service or medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.
• Maintain a dependable and flexible schedule to ensure the needs of the hospital are met.
• Attend regional meetings if requested by Regional management.
• Travel (no further than your home hospital) may be needed for training.

Requirements

• 2 to 3 years of client service and veterinary experience.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• Ability to make decisions, delegate responsibility, and achieve results with hospital team members.
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
• Respect for and willingness to work with clients and their pets.
• Ability to handle multiple tasks and deal with an environment of changing priorities.

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, and vision insurance
• Paid vacation and sick days
• 401(k) plan
• Generous employee pet discounts