Assistant Hospital Manager

VCA Animal Hospitals - Coral Springs, FL

Full-time - Mid Level

Coral Springs, FL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Assistant Hospital Manager plays a crucial role in supporting the Hospital Manager and Regional Operations Director by overseeing various administrative activities within the hospital. This position focuses on mentoring staff, ensuring high-quality patient care, and maintaining profitable operations while fostering a positive work environment.

Responsibilities

• Direct and develop the veterinary, technical, and administrative staff towards quality patient care and excellent client service.
• Assist in formulating objectives and policies for efficient and profitable hospital operations.
• Prepare staff schedules and assist in monitoring payroll within budgetary guidelines.
• Oversee hiring, reviewing, disciplining, and terminating professional staff with the Hospital Manager's approval.
• Review the P&L Report monthly and collaborate with management to increase revenue and limit expenses.
• Participate in the annual evaluation process with the Hospital Manager.
• Organize and conduct monthly staff meetings as directed by management.
• Model an 'owner' mentality by assisting employees in achieving practice success.
• Minimize patient stress and discomfort during care.
• Maintain client/patient medical/surgical records and ensure logs are up-to-date.
• Supervise the administration and case review of client service or medical complaints.
• Represent the hospital positively in the professional community and to the public.
• Maintain a flexible schedule to meet hospital needs.
• Attend regional meetings as requested.

Requirements

• 2 to 3 years of client service and veterinary experience.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills for diverse audiences.
• Ability to make decisions, delegate responsibility, and achieve results with team members.
• Professional comportment and appearance with excellent interpersonal skills.
• Respect for and willingness to work with clients and their pets.
• Ability to handle multiple tasks and adapt to changing priorities.

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, and vision insurance
• Paid vacation and sick days
• 401(k) plan
• Generous employee pet discounts